Webinar: Problem Employees

"How to Manage Problem Employees &
Handle Difficult People"

I just sat through Glenn Shepard’s webinar on “How to manage problem employees and handle difficult people” that was being offered through the Grapevine Chamber of Commerce. It was one of the best webinars I’ve sat through in my HR career. As VP of HR, I’ve sat through hundreds of “How to deal with difficult employee” training sessions so I’ll admit, I had e-mail up on one screen and the webinar up on the other and 7 minutes into the session I was completely engaged! I want to see how I can get a copy of this webinar for the VP’s, Directors and Managers at my company.
Kelli S. Shields, SPHR, SHRM-SCPTrinity Metro
Fort Worth, TX
Thank you for that excellent webinar with the Douglasville Chamber of Commerce. I've been in staffing since 2006 and an office manager for 5 years. I like to treat people the way I wanted to be treated, and others sometimes mistake my kindness for weakness. But today, you showed me how to enforce boundaries. Once I start bringing my team back into the office, I'm going to feel excited about showing them my new side and not just holding on to people because I feel like I have to. Thank you again for today's webinar!
Falona DavenportWise Staffing Group
Lithia Springs, GA
I want to pass along a big thank you for Glenn’s “How to Manage Problem Employees” webinar. HR Director Laurie Gronlund from the City of Pierre shared this with city department managers and I have to say this is, bar none, the best tool I needed in my toolbox to manage difficult employees. Managing employees started in 1993 for me and I’ve attended annual training if not multiple times per year since then. Of all the training classes, workshops and studies, this program was certainly the most useful of all.
Mike IsaacsPierre Regional Airport
Pierre, SD
I cannot emphasize enough how important this training is for all that are in management. I’ve trained with Disney, Hilton and specified training in employee psychology. Glenn taught years' worth of education in a few hours’ time. I wish I had this available when I entered management.
Kevin Amico Plaza Resort and Spa
Daytona Beach, FL
I worked in management for 15 years for McDonald’s, and this seminar was more informative and practical than their training.
Sue McDowellBank of the West
Worland, WY
This is truly outstanding. The two most helpful trainings I’ve been to were Steven Covey’s Seven Habits of Highly Effective People and Glenn Shepard’s management seminar.
Mel FieldsDevelopmental Services, Inc.
Columbus, IN
In 20 years in the Navy and over 30 years in management, this course taught me better than any other.
David BossNortheast Iowa Community Action Corporation
Decorah, IA
I’m a 25-year retired military vet and didn't think I could learn much from this seminar. I was wrong. Glenn has many techniques that even the military could and should use. Not only should this training be given to leaders, but potential leaders as well.
Stanley WilkinsLee County Detention Center
Opelika, AL
I've been in a leadership role for 28 years and have attended many seminars on leadership and by far, this has been the best.
Brita TarverWiesner Buick GMC Hyundai
Conroe, TX
I've gone to many seminars in my 35+ years in banking, but this one taught me more than I learned in the past. I only wish all my managers could have attended.
Dyan HardenTexas First Bank
Galveston, TX

Hover mouse over testimonials to pause scroller.

TO:    Anyone Who Supervises People and Wants to be the Best Leader They Can Be

There is a science and a set of skills for:

► Getting people to respect your authority
► Becoming a strong, assertive leader that employees respect, without becoming an authoritarian they resent
► Correcting people without demoralizing them

It’s not about disciplining people. It’s about setting healthy boundaries. It’s not about being mean. It’s about being clear.

“To be unclear is to be unkind.”

 — Dave Ramsey 

Can you grasp the wisdom of mastery-level skills at psychologically and emotionally understanding people… at creating a relationship with your employees that transcends a mere superior-subordinate hierarchy… at actually being an INFLUENTIAL voice in their lives?

What we’re discussing here should not be confused with “HR” or (only) management. 

Can you grasp the wisdom of mastery-level skills at psychologically and emotionally understanding people… at creating a relationship with your employees that transcends a mere superior-subordinate hierarchy… at actually being an INFLUENTIAL voice in their lives?

What we’re discussing here should not be confused with “HR” or (only) management. 

If you’re in any kind of leadership position, I invite you to attend the SHRM accredited webinar “How to Manage Problem Employees & Deal with Difficult People”.

It contains high-level management and psychology content similar to what’s taught in MBA level classes at top business schools like Harvard. It won’t cost you the $146,000 that Harvard MBA costs, but it will give you the most valuable job skill you can have.

“The ability to deal with people is as purchasable a commodity as sugar or coffee. And I will pay more for that ability than for any other under the sun.” 

— John D. Rockefeller, The Wealthiest American of All Time

What Happens with Your Employees After Covid19 Has Passed?

People who haven’t been in management during such unusual times (i.e. 9/11/01) sometimes ask why anyone would attend a management webinar when all of their employees aren’t even at work.

The answer is that recovery won’t just be about getting customers back. It will also be about getting employees back up to speed. 

Many will be suffering the mental toll of being cooped up at home for weeks. The distressing claustrophobic irritability called Cabin Fever is a serious condition that occurs when people are confined to quarters for an extended period. Symptoms include depression, sleeplessness, and developing a distrust of people they’re with. This can lead to paranoia and even suicide.

While people will be glad to have a paycheck again, the work environment is going to be more tense than ever. Nerves will be frayed and people will look suspiciously at coworkers every time they sneeze. 

Managing people is the hardest job there has ever been. That doesn’t change regardless of whether the economy is booming, or is temporarily slowed down because of Coronavirus.

Now to be clear, I’m not suggesting that any webinar can replace a college degree. But here’s what I will promise you.

If you’ll watch this webinar, you’ll learn more about managing people and how to get them to do what you want them to do in less than an hour, than most managers learn in a lifetime. That last part is really key, because good leaders never stop learning.

“Leadership and learning are indispensable to each other.”

— John F. Kennedy, 35th American President

Here’s why this is so important for anyone who supervises people – regardless of whether they’re W-2 employees, 1099 independent contractors, or even volunteers.

Before we can hold our people accountable for not crossing boundaries, it’s our job to do two things:

1. Clearly define the boundaries

This sounds simple, but it’s not. Here’s why.

Would you fire an employee for theft? Nearly every manager answers “Yes”. And if someone embezzled $350,000 (the average amount according to the Hiscox Embezzlement Study: An Insider’s View of Employee Theft),  you probably would.

But would you fire an employee for stealing a single Post-It Note?  Probably not.

How about a box of Post-It Notes? Maybe.

How about a tractor-trailer load of Post-It Notes? Probably.

Somewhere in between a single Post-It Note and a truckload, there’s a boundary in your mind.

It doesn’t matter where that boundary is. What does matter is that managers clearly communicate to people exactly where that boundary lies. 

2. Enforce those boundaries with everyone

The manager of a medical practice attended my seminar in Dallas and asked what to do about a nurse who had already missed 30 days of work the first quarter of the year.

I asked what their policy was on sick leave (they were not covered by FMLA), and she said they only allow 10 sick days per year.

I asked why the nurse was allowed to take so much sick time, and the practice manager responded “Because the doctor is a softie and says she’s so valuable in the examination room that we need to ‘suck it up’ and put up with her attendance issues.”

This manager didn’t have an employee problem, she had a boss problem. Until he allows her to hold everyone accountable, she won’t be able to hold anyone accountable.

Managers have to be Firm, but also Fair and Consistent.

In this webinar, you’ll learn exactly how the best managers do this.

Why This is More Important Now than Ever

If you’re been in a Leadership position, this is one of the most important things you should be thinking about right now, for three reasons.

1. The Law of Inertia
It takes 8 times more energy to start an object into motion than to keep an object in motion. When all of your employees get back after Covid19 has passed, it’ll be like coming back from Christmas break. People will have gotten used to dressing casual and working on a different schedule. Most will have gained a few pounds, and even the most Type-A personality in the world is going to be a slow starter when they return. It’ll be your job to get everyone back on the same page, working as a team, and moving forward again.

2. Stress
When all of your employees come back to work, they’re going to be more stressed out than they’ve ever been.

3. Mental Acuity
The mind is like any other muscle and weakens when it’s not used as much as it should be. (i.e. The American Medical Association found that several weeks of mental training improved the mental capabilities of senior citizens for as long as five years). Attending accredited MBA level classes like this helps keep your own brain sharp. Because your employees won’t be at their best, you’ll need to be at yours.

For details on how to bring this accredited webinar to your members, click here.