
Congratulation! You’re registered for the SHRM accredited Masterclass
“How to Manage Problem Employees
& Handle Difficult People”
Thursday, January 23
11:00 to 11:45 am Eastern
An email with the link to sign into the class on January 23 has been sent to you. Plan to log in at least five minutes before the class starts in case you have any technical difficulties.
Please note that you will need to watch on your desktop or laptop computer. You can’t watch on a smartphone or tablet.
Click here now to make sure your computer meets system requirements.
If you need help or have any questions, email Rebecca Johnson in my office at rebecca@glennshepard.com, or call us at (615) 353-7125.
(Please do not share the log in link with anyone. Tuition to this class is normally $197.You’re getting to attend for free because of a special arrangement we have with chamber president Angelle LaBorde, who I’ve known for about 20 years through the chamber of commerce industry.)
I’ll see you on January 23!
Yours in Servant Leadership,

Glenn Shepard in Nashille, Tennessee
P.S. If you have Baby Boomer, Gen X, Millennial, and Gen Z employees working together, you might also like my Rules of Work poster. It’s perfect for hanging in the breakroom, and clearly communicates your expectations and boundaries. No garbly gook – just real talk for the real world
It’s only $29.97 and we’ll even throw in FREE shipping (in the continental US only). Click HERE to get it.


Glenn showed me how important it is to be firm yet consistent when dealing with complications and struggles in running a business, especially being a woman in a field that’s male dominated.
Kira Burns
Dave Burns Plumbing
Milwaukee, WI
Glenn, you have helped me get back to being a leader, not a baby-sitter.
Douglas LaRue
Circle Auto Parts
Midland, MI
I had recently been promoted to office manager and had no idea what I was doing; no management experience at all. Two weeks later I took this seminar and boy did I learn a lot! Glenn takes a no-nonsense, practical, common-sense approach on how to deal with people. After doing this for a couple of years now, I have realized that employers have become so afraid of reproach from employees that we basically just let them ‘rule the roost’ instead of taking control of our workplace. I have learned to keep issues from disrupting the whole office by using Glenn’s techniques. He’s the reason I’m still managing today.
Nora Gilgallon
Tennessee Ophthalmology Consultants
Brentwood, TN
In my 25 years as a manager, I have attended many seminars and Glenn’s by far was the most informative to expand my leadership role.
Qaind Watson
The Riverview Inn
Clarksville, TN